RESPONSIBLE TO: Homeless Services Director
SALARY: Step Range: 15 ($41,686) – 34 ($73,098); Full Benefits
CLASSIFICATION: Non-management, Regular, Full-Time
LOCATION: Klamath Tribal Health & Family Services 635 Main Street Klamath Falls, Oregon
BACKGROUND: Comprehensive

Download Full Position Description (.pdf) For TES Case Manager

The primary objective is to identify available support services in Klamath County and/or through The Klamath Tribes. The Case Manager will build relationships with participants and provide information on utilization requirements for receiving identified services. The Transitional Emergency Shelter Case Manager will work with participant to provide intensive case management services in collaboration with KTHFS programs such as medical clinic, dental clinic and behavioral health clinic.

The TES Case Manager will identify the potential need for additional services for Klamath Tribal Health & Family Services (KTHFS) eligible participants on a case by case basis and will provide assistance, to those identified, with access and coordination of appropriate services.

The TES Case Manager must have the ability to work with participants in distress and/or crisis. This position will work directly with the at-risk, homeless population and must be skilled in de-escalation and mental health support techniques.


  1. Explain program policies and procedures and help participants understand what to expect while receiving services. Consistently teach participant new and expected behaviors and rules of residing in the Transitional Emergency Shelter.
  2. Serve as a liaison and advocate for the participant. Including integration and or coordination of services with medical, dental, social services, education, housing, enrollment, corrections and/or other resources on behalf of the participant’s needs. Provide explanation and guidance of how to access and utilize identified services and guidelines of program policies or procedures.
  3. Work closely with all members of the TES team in the development of intensive case management plans goals. Also be lead member of the case management team providing updates on caseload when necessary.
  4. Continually engage the participant and assess participant’s motivation as well as identify resources to maintain progress in case management plans.
  5. Coordinate with other service providers; creating linkages and seamless transitions between levels of care, including assisting the participant with implementing an Individual Action Plan (IAP).
  6. Complete documentation and data requirements in a timely manner in the agency’s electronic health record.
  7. Remove barriers to accessing care. Including providing transportation as needed when no other transportation is available.
  8. Encourage participants and families to participate in Tribal and community events that enhance positive supports including; prevention activities, tribal best practices, sobriety/recovery meetings, talking circles and others as identified.
  9. Represent the TES program at meetings and on various committees, which address the behavioral health needs of participants.
  10. Act as a resource person for other members of the Case Management care team by providing consultation in understanding the participants religious, cultural, social and emotional factors related to their behavioral health concerns.
  11. Work within a flexible schedule to provide case management needs. This could include working evenings, weekends and/or holidays. This may include work days more than 8 hours a day and 40 hours a week. Flex time will be implemented according to the KTHFS standard policies and procedures.
  12. Meet with the TES Manager and Homeless Services Director on a regularly scheduled basis and attend all mandatory department meetings and trainings.

Job Category: Homeless Services
Job Type: Full Time
Job Location: Klamath Falls

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